MINUTES OF MEETING

UNIVERSITY PARK RECREATION DISTRICT BOARD OF SUPERVISORS' WORKSHOP MEETING
Friday, January 16, 2026
2:00 p.m.
Business Offices
8301 The Park Boulevard, University Park, FL 34201

Board Members present in person or via phone:

Sally Dickson Steve Heitzner Rusty Piersons David Murphy Scott Huebner

Chairperson Vice Chairperson
2nd Vice Chairperson Treasurer
Assistant Secretary

Also, Present in person or via phone:

Vivian Carvalho Kristin Lasky John Fetsick Jennifer Brown

District Manager - PFM Group Consulting LLC PFM Group Consulting LLC
General Manager - Country Club
Executive Assistant - Serving UPCC & UPCAI

(via Zoom) (via Zoom)

Various Audience Members in-person and via Zoom

FIRST ORDER OF BUSINESS	Organizational Matters

Call to Order, Roll Call, & Pledge of Allegiance

The meeting was called to order at 2:01 p.m. Those in attendance are outlined above. The Pledge of Allegiance was recited.

Public Comments

There were no public comments at this time.

SECOND ORDER OF BUSINESS

Discussion Matters

Review of Member Survey Results

Ms. Dickson noted the Workshop will only go until 3:30 p.m., as there is a candidate forum

happening at 4:00 p.m.

Mr. Murphy gave an overview of the Social and Dining survey results. He noted the response rate was 41% with a total of 876 total surveys, and 39% of respondents dine at the club at least once a week. Approximately 86% of respondents stated they would be likely to invite guests to the Park Grille. Staff friendliness and service was noted as the most special experience at UPCC, followed by the Outdoor Cafe and views. Salad was the most requested food to be implemented.

There was brief discussion regarding the Outdoor Cafe.

Overall, members are satisfied with the variety and frequency of member social events. Action items suggested from the Social and Dining Survey were:
Expanded, consistent hours - change effective 12/1/25
Menu changes
Live music and dancing - change effective 1/1/26

Mr. Murphy gave an overview of the Golf survey results. He noted the response rate was 30%, with 642 total surveys and 421 of those surveys are full members. An overview was provided of how often members play golf at outside courses. It was noted the majority of those who play on outside golf courses do so due to playing with non-member friends and/or family. The golf course condition was rated "Excellent" or "Very Good" by 92% of the survey takers and 87% said they were "Very Satisfied" or "Satisfied" with the golf practice facilities.
There was brief discussion regarding the reasons for playing on outside courses. It was noted the three most important aspects of the golf experience were:
Course conditions
Tee-time access
Practice facility

Mr. Murphy noted 68% of respondents were "Very Satisfied" or "Satisfied" with the pace of play. Respondents also rated the availability of tee-times during peak hours. Mr. Murphy reviewed the positive feedback (course conditions, social engagement, friendly staff) and areas of opportunity (pace of play/enforcement, tee time availability/member priority, pricing). The top three areas of improvement that were noted were:
Tee-time
Cost
Driving range quality

Action items suggested from the Golf Operations Survey were:
Practice facility improvements - TaylorMade golf balls effective 1/1/26
Golf course improvements - Ball washers have been added
Locker room improvements

Pace of play
Pro visibility
Tee-time availability

There was brief discussion regarding the types of golf balls used and cost.

Mr. Murphy gave an overview of the Fitness and Wellness survey. He noted the response rate was 28%, with 598 total surveys. It was noted 55% of the respondents have used the Wellness Center in the last year. The top reasons for not using the Wellness Center were:
Belonging to another gym
Too costly
They don't exercise

Mr. Murphy noted that 60% of the respondents visit the Wellness Center on a weekly basis. The top services that respondents were interested in were:
Self-training on cardio or strength equipment
Group fitness classes
Personal training/assisted stretch services

The majority of respondents use the facility from 8:30 a.m. to 12:00 p.m. There were brief discussions regarding the preferences for workout timing.
Mr. Murphy noted that 83% of the respondents have not completed a S.M.A.R.T. Start Assessment.

There was brief discussion regarding the S.M.A.R.T. Start Assessment percentages and personal training. Mr. Fetsick noted the percentage has increased and there is a large jump in members completing the assessment. Personal training was rated "Excellent" overall.

Mr. Murphy noted that facility cleanliness was rated as the highest aspect of the Wellness Center. It was noted most of the respondents do not attend group fitness classes. The lowest scoring aspect of the Wellness Center was the classroom space, with quality of instruction rating the highest.

There was brief discussion regarding the recommended fitness classes from respondents. It was noted that a Pilates reformer was the most requested piece of equipment and most respondents are more likely to attend fitness classes in the morning.

Mr. Murphy noted there is an almost even number of respondents using the website versus those who don't. The top items for improvement were:
Expand the space/build bigger facility
Update/replace outdated equipment

Maintenance issues
More class times
More variety of classes

The most enjoyed it�ms of the Wellness Center were:
Convenience/location
Staff friendliness and helpfulness
Variety of classes
Community/social interaction
Health and wellness benefits

Action Items suggested for the Fitness and Wellness Center were: Replace Equipment
Pilates reformer/ spin space and class intro
Introduce sport specific conditioning
Short term ambiance/maintenance investments
Improved communication of offerings and opportunities

Mr. Murphy gave an overview of the Racquets Survey results. He noted the response rate was 15%, with a total of 312 surveys. It was noted that 96% of the respondents rated the quality of the courts as excellent or very good.

There was brief discussion regarding the quality of the courts and holding a future tournament.

Mr. Murphy noted that 72% of the respondents rated the court amenities, such as seating, shade and water stations as "Very Satisfied" or "Satisfied". Recommended improvements were:
More pickleball courts
Shaded seating/new furniture
Lights on pickleball courts - approximately $45,000.00
Fans at tennis courts
Healthy drink and snack offerings

There was brief discussion regarding the lighting on the pickleball and tennis courts.

Mr. Murphy noted that 59% of respondents stated that reserving the court using the JONAS reservation system is "Very Easy" or "Easy" and 69% stated that the pickleball system of court allocation meets their needs.

Mr. Murphy reviewed the satisfaction with court availability in tennis versus pickleball. It was noted 46% of respondents rated the racquets reception area experience as "Excellent" or "Very Good". However, 79% of respondents rated the racquet's staff approachability and knowledge as "Excellent" or "Very Good".

There was brief discussion regarding the racquet's reception area. Mr. Fetsick noted the Club is working with Coca-Cola to get a refrigerator for the Golf Pro Shop and the Fitness Center.

Mr. Murphy noted that 78% of respondents have attended a Racquets event in the past year. Mr. Murphy reviewed the satisfaction rates with tennis versus pickleball. The top items for improvement were:
Need for more events/more variety
Event timing issues (weekend and evening needed)
Level of play/rating system
Need for more social atmosphere (food, drinks, atmosphere)

It was noted Round Robins was the most requested type of event and 96% of respondents felt well informed of upcoming racquet events. Mr. Murphy noted that 84% of respondents have taken lessons or clinics in the last year.

It was noted that 77% of respondents were "Very Satisfied" or "Satisfied" with the racquets sport experience. The most enjoyed items of the racquets program were:
Exceptional pros
A friendly social atmosphere
Top quality facilities

Action items suggested for the Racquets Club were:
Facilities and amenities - more pickleball courts
More social events
Enhanced focus on growing the program - more clinics

There was brief discussion regarding the Tennis Pro. It was noted the pro will be paid through lessons and clinics. This will also allow for coverage on the weekends.

There was discussion regarding the survey results and how the results can help in the future. It was noted these results have been shared with the Advisory Groups.

The Member Survey presentation will be available on the District's website.

Review of Capital Reserve Funds -
Sources and Uses

Mr. Fetsick gave an overview of the sources and uses for the Capital Reserve Funds. This overview included the Five Year Capital Plan for Fiscal Year 2026, which was created from the Capital Reserve Study. The plan includes total available funds and total uses of funds. It was noted each department reviews their needs.

Mr. Fetsick gave an overview of the Capital Budget Detail for Fiscal Year 2026 and gave an overview of the process for creating the list.

There was brief discussion regarding the useful life expectancy of equipment and rental charges for clubs.

Mr. Fetsick gave an overview of the Capital Budget Summary for Fiscal Year 2026. There was brief discussion regarding Advisory Group involvement.
Mr. Fetsick gave an overview of the Capital Budget - Due for Replacement Summary for Fiscal Year 2026. It was noted this is based off of a break-fix model.

There was brief discussion regarding the break-fix model and building reserves.

Supervisor Comments & Future Agenda Items

The upcoming workshops and meetings were noted.

Date	Meeting Type	Time	Location	
January 21, 2026	Finance Committee Meeting	3:00 PM	University Park Business Offices	
February 3, 2026	Workshop Meeting	2:00PM	University Park Business Offices	
February 10, 2026	2nd Candidate Forum	1:00 PM	Lakeside Dining Room	
February 11, 2026	Strategic Planning Committee Meeting	3:00 PM	University Park Business Offices	
February 13, 2026	Board of Supervisors' Meeting	1:00PM	University Park Business Offices	
February 18, 2026	Finance Committee Meeting	3:00 PM	University Park Business Offices	

Ms. Dickson noted the candidate forum is happening today at 4:00 p.m. at the Whitebridge neighborhood pool.

Mr. Heitzner noted there were many questions at the candidate forum regarding the kitchen and fitness center. Mr. Heitzner provided a statement regarding the architectural pre-work for the kitchen and fitness center designs. This statement is attached to the minutes as Exhibit A.

There was brief discussion regarding the Capital Improvement Plan and the needs of the District.

Mr. Huebner requested an update on the Golf Course architect. It was noted it has been given to District Management to send to the Board.

Mr. Huebner requested to attend the Finance Committee on January 21st. It was noted he would not be able to speak if he attended, as Mr. Murphy is a part of the Committee. Mr. Huebner noted he is not in agreement with special assessments.

There was brief discussion regarding the Finance Committee and assessments.

Ms. Dickson recommended speaking with District Counsel on Mr. Huebner being allowed to attend the Finance Committee.

Mr. Murphy recommended speaking with Mr. Crouch on any Finance Committee topic clarification.

Ms. Carvalho recommended Mr. Huebner to reach out to District Counsel regarding attendance at the Finance Committee. She also noted she will send out the Driving Range architectural draft to the Board for review.

Public Comments

Mr. Charlesworth commented regarding candidacy of Mr. Piersons and candidate trust. There were no further Supervisor requests or public comments.

THIRD ORDER OF BUSINESS	Adiournment

Ms. Dickson adjourned the University Park Recreation District Board of Supervisors Workshop Meeting at 3:36 p.m.

-S-e-c-re-ta-ry I Assistant Secretary

Exhibit A

Statement by Board Supervisor Steve Heitzner:

I have had a number of residents contact me and ask me to clarify what's been presented by architects, construction companies and expert consultants at BOS meetings so they could better understand the comments made at the candidate forum so I thought I'd do that today:

Most of the pre work that has been done is related to what to do about our current kitchen, which is not satisfactory to serve today's needs. With unanimous Board approval we engaged with Hoyt Architects and Willis Reed Construction as well as an experienced expert kitchen consultant to work with our GM, Exec Chef and a few UPCC residents including myself who have experience in the Food and Beverage industry. They have looked at expanding the current kitchen, building a new kitchen behind the existing kitchen and simply re-configuring the current space. Given the cost and complexity (driven by relocation of utilities and other factors) of building a new kitchen behind the existing kitchen they don't recommend that path. Re-configuring the current kitchen space, while cost effective, doesn't get us to where we need to go. Their current recommendation is to expand the current kitchen and several iterations have been reviewed and we expect the next iteration shortly.

Regarding the fitness center. While we are not as far down the path as we are with the kitchen, we have also been working with Hoyt Architects and Willis Reed Construction on different considerations. We've included our fitness staff and some of our fitness minded residents in these discussions. I believe we are up to 7 different possibilities. Some are cost-prohibitive and create too much disruption for our membership. For example, we looked at whether or not we could push the walls of the existing fitness center out to expand the space. Unfortunately, the exterior columns are decorative and not structural so to do this would require significant investment beyond our capacity. Given these issues we are also discussing the potential to combine the fitness center project and the activity center project into one structure. We may find that by integrating the two we can accomplish what is needed to serve our member's needs. Again, we are working with outside experts who have experience with country clubs, hotels and other commercial projects to help guide us. Of course, as we get to the point of addressing detail (like equipment, multi-use spaces, etc.) we will look to more members and potentially other outside experts to provide additional guidance.