Q1 What is your age?
Answered: 866	Skipped: 10

5.89%

7.74%

15.13%

21.13	

%

26.56%							
	
18.13%								

5	
.43%									

Under 60

60-64

65-69

70-74

75-79

80-84

85 and over

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q2 What is your gender?
Answered: 866	Skipped: 10

				

39.84	

%	

59.35	

%			

					

0.81	

%									

Male

Female

Prefer not to
say

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q3 How long have you been a UPCC member?
Answered: 870	Skipped: 6

4.02%

17.93%

23.68%

18.85%

35.52%

Less than 1
year

1-3 years

4-6 years

7-10 years

More than 10
years

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q4 Are you a Resident or Non-resident member?
Answered: 867	Skipped: 9

16.26%

25.14%	

58.59	

%			

I am a non-resident
member

Resident Member – Seasonal (e....

Resident member – Year-round.

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q5 Do you have a Family or Single membership?
Answered: 867	Skipped: 9

77.51%

22.49%

Family

Single

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q6 What Membership Category do you have?
Answered: 867	Skipped: 9

				

39.68%	

2%				

8.30%								

52.0					

Full

Racquets

Social

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q7 How frequently do you dine at the club?
Answered: 830	Skipped: 46

15.42%

23.25%

32.17%

15.30%

13.86%

Several times
a week

Weekly

2–3x/month

Monthly

Rarely

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q8 If you answered rarely, please describe specific issues you encountered that keep you from dining at the Club and any suggestions for improvement.
Answered: 158	Skipped: 718

Q9 How often do you attend the following dining experiences?
Answered: 832	Skipped: 44

33.67%

58.45%

79.88%

38.26%

5

41.31%

16.77%

.89%

19.33%

13.57%

19.51%

66.93%

63

%

6.83%

2.19

56.50%

4.91%

%

10.50

9.63%

7.88%

Lunch

Dinner

Outdoor Café/Bar

Sunday Brunch

Social Events
(Holiday, Themed Dinne...

Wine Dinners &
Tastings

Happy Hour

13.	26%			

47.72%					
	39.01%						

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Often	Occasionally	Never

Q10 How do you typically make dining reservations?
Answered: 824	Skipped: 52

Phone

OpenTable

Walk-in only

4	

4.78%

48.30	

%				

6.92%									

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q11 How satisfied are you with the overall dining experience at the club?
Answered: 824	Skipped: 52

31.07	

%		

59.22	

%			

1.94	

7.77%

%									

Very satisﬁed

– Food, service, and...

Satisﬁed –

Overall positive...

Dissatisﬁed –
I’ve experienced...

Very dissatisﬁed – The dining...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q12 Please rate your satisfaction with Food & Beverage:
Answered: 829	Skipped: 47

35.11%

55.33%

7.99%

1.21%

0.36%

21.23%

59.51%

3.68%

0.61%

31.8

50.55%

3.04%

0.24%

14

.51%

10.09%

1.23%

53

17.84%

.34%

3%

.97%

14

Food quality

Menu variety

Beverage/wine
selection

Small plate oﬀerings

17.34%

16.75%

64.18%

14

6%

%

31.00%

60.42%

5.88%

1.10%

1.59%

3.0

1.47

.55%

Cost/value

Food temperature when served

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Very Satisﬁ…	 Satisﬁed	 Dissatisﬁed	 Very Dissat… N/A

Q13 Please rate your satisfaction with the following aspects of the restaurant:
Answered: 829	Skipped: 47

70.77%

0.60%

0.12%

0.85%

46.55%

17%

7.86%

1.81%

0.60%

1

.

6.83%

0.73%

80%

22.

53

6.22%

43.

41%

27.66%

Cleanliness

Ambiance

Hours of Operation

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Very satisﬁ…	 Satisﬁed	 Disatisﬁed	 Very Dissat… N/A

Q14 Please rate your satisfaction with dining service:
Answered: 830	Skipped: 46

61.19%

34.34%

3.26%

0.24%

0.97%

63.55%

.

1.46%

0.49%

0.73%

53.

7.11%

0.49%

1.23%

19%

37.99%

78%

33

Service staﬀ attentiveness

Service staﬀ professionalism

Speed of service

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Very satisﬁ…	 Satisﬁed	 Dissatisﬁed	 Very Dissat… N/A

Q15 For any Dining attributes you rated Dissatisfied or Very Dissatisfied please describe specific issues you encountered and suggestions for improvement:
Answered: 300	Skipped: 576

Q16 How likely are you to bring non-member guests to the Park Grille for lunch or dinner?
Answered: 826	Skipped: 50

32.08%

53	

.87%				

10.41

3%	

%								

3.6										

Very likely – I often bring guests and...

Somewhat likely – I occasionally...

Unlikely – I rarely bring guests due t...

Very unlikely
– I do not	 consider the...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q17 Is there a specific reason you are unlikely to bring guests to dine at Park Grille?
Answered: 206	Skipped: 670

Q18 What additional menu items or cuisine types would you like to see offered?
Answered: 396	Skipped: 480

Q19 What is special about the dining experience at UPCC?
Answered: 527	Skipped: 349

Q20 Is there any other feedback you would like to share to improve your dining experience?
Answered: 305	Skipped: 571

Q21 How satisfied are you with the variety and frequency of member social events?
Answered: 764	Skipped: 112

					

50.00

%	

%				

39.79						

3.5	

6.68%

3%									

Very satisﬁed – There are plenty of...

Somewhat satisﬁed – I attend a few...

Somewhat dissatisﬁed – Events feel...

Very dissatisﬁed – There aren’t...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q22 If dissatisfied, please provide suggestions for improvement:
Answered: 106	Skipped: 770

Q23 Which types of social events do you typically attend? (Check all that apply)
Answered: 795	Skipped: 81

44.28%

51.32%

35.60%

27.04%

18.24%

40.38%

21.26%

13.46%

7.42%

26.79%

Holiday events

Wine dinners &
tastings Bingo or Trivia
Live music

Theme nights

Wellness or speaker series

Arts events

Sports related gatherings
Oﬀ campus events/trips (boat trips,... None of the above (please specify why)
0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q24 How would you rate the communication and promotion of upcoming events?
Answered: 803	Skipped: 73

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

45.01%
36.16%

38.38%

42.93%
34.85%

37.11%

.

.87%

2.74%

.

.

.78%

4

78%

2

66%

3

55%

07%

.46%

19

17.

19

14

Clarity of information

Frequency/timeli ness

Channels used (email, website, ﬂyers, etc.)

Ability to ﬁnd event details when needed

 
Excellent	Very Good	Good	Fair	
Poor	N/A			

Q25 If you answered "Fair" or "Poor" please provide suggestions for improvement:
Answered: 59	Skipped: 817

Q26 Have you hosted a private event at the club? If yes, how satisfied were you with the experience?
Answered: 628	Skipped: 248

12.00%

5.92%

0.96%

0.16%

6.26%

0.35%

0.52%

74.78

15.10%

9.03%

1.39%

0.17%

74.31

15.68%

8.89%

1.39%

18.09%

80.96%

%

%

Planning

Service

Food

Environment/Roo
m Set-up

0.35%									
						73	.69%		

15.63%								
	9.06%								
0.71%									
0.18%									
						74	.42%		

Overall Execution

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Very Satisﬁ…	 Satisﬁed	 Dissatisﬁed	 Very Dissat… N/A

Q27 What types of social events or programs would you like to see more of?
Answered: 200	Skipped: 676

Q28 Do you Follow University Park Country Club on Social Media? (Facebook and Instagram)
Answered: 799	Skipped: 77

	

18.77%				

60.7	

0%			

		

20.53	

%							

Yes

No

I do not use social media

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q29 Do you have any additional feedback, suggestions, or ideas that could help us improve your social and dining experience at the club?
Answered: 206	Skipped: 670