Q1 What is your age?
Answered: 310	Skipped: 2

7.1%

9.68%

15.81%

12.9%

1.61%

26.77%

26.13%

Under 60

60-64

65-69

70-74

75-79

80-84

85 and over

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Under 60	
7.10%	22	

 60-64	
9.68%	30	

 65-69	
15.81%	49	

 70-74	
26.77%	83	

 75-79	
26.13%	81	

 80-84	
12.90%	40	

 85 and over	
1.61%	5	
Total		310	

Q2 What is your gender?
Answered: 311	Skipped: 1

44.37%

1.29%

54.34%

Male

Female

Prefer not to say

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Male	
44.37%	138	

 Female	
54.34%	169	

 Prefer not to say	
1.29%	4	
Total		311	

Q3 How long have you been a UPCC member?
Answered: 310	Skipped: 2

Less than 1 year

1-3 years

4-6 years

7-10 years

More than 10 years

3.87%

20%

17.42%

28.71%

30%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Less than 1 year	
3.87%	12	

 1-3 years	
20.00%	62	

 4-6 years	
28.71%	89	

 7-10 years	
17.42%	54	

 More than 10 years	
30.00%	93	
Total		310	

Q4 Are you a Resident or Non-resident member?
Answered: 309	Skipped: 3

18.45%

28.16%

53.4%

I am a non-resident
member

Resident Member – Seasonal (e.g., October-
May.)

Resident member – Year-
round.

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 I am a non-resident member	
18.45%	57	

 Resident Member – Seasonal (e.g., October-May.)	
28.16%	87	

 Resident member – Year-round.	
53.40%	165	
Total		309	

Q5 Do you have a Family or Single membership?
Answered: 307	Skipped: 5

22.48%

77.52%

Family

Single

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Family	
77.52%	238	

 Single	
22.48%	69	
Total		307	

Q6 What Membership Category do you have?
Answered: 285	Skipped: 27

29.12%

19.65%

6.32%

44.91%

Full Golf

Racquets

Social with a Twilight Tennis and/or Pickleball
Pass
Social without a Twilight Tennis and/or Pickleball
Pass

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Full Golf	
44.91%	128	

 Racquets	
29.12%	83	

 Social with a Twilight Tennis and/or Pickleball Pass	
19.65%	56	

 Social without a Twilight Tennis and/or Pickleball Pass	
6.32%	18	
Total		285	

Q7 Have you utilized the tennis or pickleball courts in the last year?
Answered: 312	Skipped: 0

36.86%

Yes	63.14%

No

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
63.14%	197	

 No	
36.86%	115	
Total		312	

Q8 Do you play Tennis, Pickleball or both?
Answered: 192	Skipped: 120

32.29%

27.08%

Tennis Only

Pickleball Only	40.63%

Both Tennis and Pickleball

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Tennis Only	
32.29%	62	

 Pickleball Only	
40.63%	78	

 Both Tennis and Pickleball	
27.08%	52	
Total		192	

Q9 How would you rate the quality and condition of the courts you typically use?
Answered: 192	Skipped: 120

32.29%

3.65%

0.52%

0%

Excellent	63.54%

Very Good

Good

Fair

Poor

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Excellent	
63.54%	122	

 Very Good	
32.29%	62	

 Good	
3.65%	7	

 Fair	
0.52%	1	

 Poor	
0%	0	
Total		192	

Q10 How satisfied are you with the available court amenities, such as seating, shade, and water stations?
Answered: 192	Skipped: 120

28.65%

17.71%

8.85%

1.04%

43.75%

Very Satisﬁed

Satisﬁed

Neither Satisﬁed nor
Dissatisﬁed Dissatisﬁed
Very Dissatisﬁed

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Very Satisﬁed	
28.65%	55	

 Satisﬁed	
43.75%	84	

 Neither Satisﬁed nor Dissatisﬁed	
17.71%	34	

 Dissatisﬁed	
8.85%	17	

 Very Dissatisﬁed	
1.04%	2	
Total		192	

Q11 What improvements, if any, would you like to see regarding the tennis or pickleball amenities? (e.g. shaded seating, fans, health drinks, gear, etc.)
Answered: 114	Skipped: 198

Q12 How easy is reserving a court using the JONAS reservation system?
Answered: 176	Skipped: 136

25%

2.84%

0.57%

34.66%

36.93%

Very Easy

Easy

Neither easy nor diﬃcult

Diﬃcult

Very Diﬃcult

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Very Easy

25.00%

44

Easy

34.66%

61

Neither easy nor diﬃcult

36.93%

65

Diﬃcult

2.84%

5

Very Diﬃcult

0.57%

1

Total

176

Answer Choices	Percentage	Responses

Q13 Does the Pickleball system of court allocation meet your needs?
Answered: 145	Skipped: 167

35.17%

Yes	64.83%

No (please specify why)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
64.83%	94	

 No (please specify why)	Show responses	
35.17%	51	
Total			145	

Q14 Do you feel there are enough courts to support tennis demand?
Answered: 176	Skipped: 136

5.11%

28.98%

65.91%

Yes

No

Unsure

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
65.91%	116	

 No	
5.11%	9	

 Unsure	
28.98%	51	
Total		176	

Q15 Do you feel there are enough courts to support pickleball demand?
Answered: 170	Skipped: 142

25.88%

32.35%

Yes

No	41.76%

Unsure

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
25.88%	44	

 No	
41.76%	71	

 Unsure	
32.35%	55	
Total		170	

Q16 How would you rate the racquets reception area experience?
Answered: 189	Skipped: 123

Excellent

Very Good

Good

Fair

Poor

N/A

6.35%

3.7%

16.93%

16.4%

29.1%

27.51%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Excellent	
16.93%	32	

 Very Good	
29.10%	55	

 Good	
27.51%	52	

 Fair	
16.40%	31	

 Poor	
6.35%	12	

 N/A	
3.70%	7	
Total		189	

Q17 How would you rate the racquets staff’s approachability and knowledge?
Answered: 186	Skipped: 126

34%

15%

6%

1%

Excellent	42%

Very Good

Good

Fair

Poor

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 		Percentage 	Responses 	

 Excellent		
42%	79	

 Very Good		
34%	64	

 Good		
15%	27	

 Fair		
6%	11	

 Poor		
1%	1	
Total			186	
1 answer option excluded.	Show all			

Q18 Have you attended any racquet-related events in the past year?
Answered: 187	Skipped: 125

Yes

No (please specify why)

21.93%

78.07%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
78.07%	146	

 No (please specify why)	Show responses	
21.93%	41	
Total			187	

Q19 How satisfied are you with tennis events?
Answered: 140	Skipped: 172

18%

9%

6%

1%

Very satisﬁed	29%

Satisﬁed

Neither satisﬁed nor
dissatisﬁed Dissatisﬁed
Very Dissatisﬁed

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Very satisﬁed	
29%	41	

 Satisﬁed	
18%	25	

 Neither satisﬁed nor dissatisﬁed	
9%	13	

 Dissatisﬁed	
6%	8	

 Very Dissatisﬁed	
1%	1	
Total		140	
1 answer option excluded. Show all			

Q20 How satisfied are you with pickleball events?
Answered: 133	Skipped: 179

19%

14%

2%

1%

37%

Very satisﬁed

Satisﬁed

Neither satisﬁed nor
dissatisﬁed Dissatisﬁed
Very Dissatisﬁed

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Very satisﬁed	
19%	25	

 Satisﬁed	
37%	49	

 Neither satisﬁed nor dissatisﬁed	
14%	19	

 Dissatisﬁed	
2%	3	

 Very Dissatisﬁed	
1%	1	
Total		133	
1 answer option excluded. Show all			

Q21 If you have experienced any dissatisfaction with tennis or pickleball events, please share your feedback and suggestions for improvement.
Answered: 41	Skipped: 271

Q22 What kinds of events would you like to see more of (e.g., round robins, tournaments, themes, mixers, demos, guest speakers, camps, inter-club play?)
Answered: 77	Skipped: 235

Q23 Are you interested in a racquets holiday party?
Answered: 138	Skipped: 174

Yes

No

52.17%

47.83%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
52.17%	72	

 No	
47.83%	66	
Total		138	

Q24 Do you feel well informed of upcoming racquets events?
Answered: 142	Skipped: 170

3.52%

96.48%

Yes

No

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
96.48%	137	

 No	
3.52%	5	
Total		142	

Q25 How do you prefer to hear about upcoming racquet events?
Answered: 144	Skipped: 168

7.64%

6.25%

11.11%

Email	75%

Website

Posters

Other (please specify)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Email		
75.00%	108	

 Website		
7.64%	11	

 Posters		
6.25%	9	

 Other (please specify)	Show responses	
11.11%	16	
Total			144	

Q26 Have you taken lessons or clinics at the club in the last year?
Answered: 144	Skipped: 168

15.97%

Yes	84.03%

No

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
84.03%	121	

 No	
15.97%	23	
Total		144	

Q27 How would you rate the quality of tennis instruction?
Answered: 159	Skipped: 153

1%

1%

6%

17%

Fair

Poor

Good

Very Good

Excellent	34%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 		Percentage 	Responses 	

 Fair		
1%	2	

 Poor		
1%	2	

 Good		
6%	10	

 Very Good		
17%	27	

 Excellent		
34%	54	
Total			159	
1 answer option excluded.	Show all			

Q28 How would you rate the quality of pickleball instruction?
Answered: 147	Skipped: 165

12%

22%

12%

0%

1%

Excellent

Very Good

Good

Fair

Poor

N/A - I have not taken a pickleball lesson or clinic.

52%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Excellent	
12%	18	

 Very Good	
22%	33	

 Good	
12%	17	

 Fair	
1%	2	

 Poor	
0%	0	

 N/A - I have not taken a pickleball lesson or clinic.	
52%	77	
Total		147	

Q29 Are there enough lesson and clinic options available to meet your needs?
Answered: 152	Skipped: 160

26.97%

Yes	73.03%

No (please specify why)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
73.03%	111	

 No (please specify why)	Show responses	
26.97%	41	
Total			152	

Q30 Are there enough group or team play options available to meet your needs?
Answered: 168	Skipped: 144

28.57%

Yes	71.43%

No (please specify why)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
71.43%	120	

 No (please specify why)	Show responses	
28.57%	48	
Total			168	

Q31 Does your racquets membership offer you programs, events and services that interest you?
Answered: 162	Skipped: 150

16.05%

83.95%

Yes

No (please share where we
can improve)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
83.95%	136	

 No (please share where we can improve)	Show responses	
16.05%	26	
Total			162	

Q32 Overall, how satisfied are you with your racquet sports experience at the club?
Answered: 175	Skipped: 137

Very satisﬁed

Satisﬁed

Neither satisﬁed nor
dissatisﬁed Dissatisﬁed
Very dissatisﬁed

5.14%

0.57%

17.14%

37.14%

40%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Very satisﬁed	
37.14%	65	

 Satisﬁed	
40.00%	70	

 Neither satisﬁed nor dissatisﬁed	
17.14%	30	

 Dissatisﬁed	
5.14%	9	

 Very dissatisﬁed	
0.57%	1	
Total		175	

Q33 Do you feel that the racquets community is an inviting, inclusive environment?
Answered: 169	Skipped: 143

23.67%

Yes	76.33%

No (Please share any suggestions for improvement.)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Yes

76.33%

129

No (Please share any suggestions for
improvement.)

Show
responses

23.67%

40

Total

169

Answer Choices	Percentage	Responses

Q34 What do you enjoy most about the racquets program?
Answered: 119	Skipped: 193

Q35 What changes would make the biggest positive impact to your racquets experience at the club?
Answered: 107	Skipped: 205