Q1 What is your age?
Answered: 638	Skipped: 4

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

	

	

24.92%	24.61%	
14.89%
6.90%	9.09%	14.89%
4.70%	

					
Under 60	60-64	65-69	70-74	75-79	80-84	85 and
over

ANSWER CHOICES	RESPONSES	
Under 60	6.90%	44	
60-64	9.09%	58	
65-69	14.89%	95	
70-74	24.92%	159	
75-79	24.61%	157	
80-84	14.89%	95	

85 and over

4.70%	30

TOTAL	638

Q2 What is your gender?
Answered: 640	Skipped: 2

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

	

57.50%	
		41.56%	

					
				0.94%	
					
Male	Female	Prefer not to say

ANSWER CHOICES	RESPONSES	
Male	57.50%	368	
Female	41.56%	266	

Prefer not to say

0.94%	6

TOTAL	640

Q3 How long have you been a UPCC member?
Answered: 639	Skipped: 3

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

	

	
	
35.84%	
24.26%		
18.62%	16.74%		
4.54%					

Less than 1 year

1-3 years	4-6 years	7-10 years	More than 10
years

ANSWER CHOICES	RESPONSES	
Less than 1 year	4.54%	29	
1-3 years	18.62%	119	
4-6 years	24.26%	155	
7-10 years	16.74%	107	

More than 10 years

35.84%	229

TOTAL	639

Q4 Are you a Resident or Non-resident member?
Answered: 641	Skipped: 1

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

	

51.48%	

21.84%	26.68%			

							

I am a non-resident member

Resident Member – Seasonal (e.g., October-May.)

Resident member – Year-round.

ANSWER CHOICES	RESPONSES	
I am a non-resident member	21.84%	140	
Resident Member – Seasonal (e.g., October-May.)	26.68%	171	

Resident member – Year-round.

51.48%	330

TOTAL	641

Q5 Do you have a Family or Single membership?
Answered: 638	Skipped: 4

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

	73.35%	

26.65%

Family	Single

ANSWER CHOICES	RESPONSES	
Family	73.35%	468	

Single

26.65%	170

TOTAL	638

Q6 What Membership Category do you have?
Answered: 634	Skipped: 8

	

66.40%			

4.	

26%		

29.34	

%						

Full

Racquets

Social

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Full	66.40%	421	
Racquets	4.26%	27	

Social

29.34%	186

TOTAL	634

Q7 Are you a Member of a Golf Association?
Answered: 615	Skipped: 27

24.39%

15.93%

7.32%

52.	

36%				

MGA Member

LGA Member

9 Hole LGA Member

I am not a member of any
Golf...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
MGA Member	24.39%	150	
LGA Member	15.93%	98	
9 Hole LGA Member	7.32%	45	

I am not a member of any Golf Association.

52.36%	322

TOTAL	615

Q8 How often do you play golf at UPCC?
Answered: 514	Skipped: 128

1.75%

49.22%

28.21%

5.84%

14.98%

5+ times a week

3-5 times a
week

1-2 times a
week

Once a week

A few times a
month

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
5+ times a week	1.75%	9	
3-5 times a week	49.22%	253	
1-2 times a week	28.21%	145	
Once a week	5.84%	30	

A few times a month

14.98%	77

TOTAL	514

Q9 How often do you play golf at outside courses?
Answered: 605	Skipped: 37

10.58%

7.11%

17.02%

38.84%

26.45%

Frequently (weekly or
more)
Regularly (2–3
times per month)
Occasionally (about once a
month)
Rarely (1–3 times per season)

Never

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Frequently (weekly or more)	10.58%	64	
Regularly (2–3 times per month)	7.11%	43	
Occasionally (about once a month)	17.02%	103	
Rarely (1–3 times per season)	38.84%	235	

Never

26.45%	160

TOTAL	605

Q10 Reasons you are playing outside courses? (Check all that apply)
Answered: 416	Skipped: 226

49.28%

34.62%

25.48%

20.43%

12.50%

11.54%

7.45%

6.01%

Playing with non-member friends or...
Travel and vacation golf
To take advantage of reciprocal c... Preference for
variety in course layouts
I have membership at a diﬀerent club Participating
in outside tournaments ...
Preferred Tee times at our club are... Course conditions (greens, pac...
0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Playing with non-member friends or family	49.28%	205	
Travel and vacation golf	34.62%	144	
To take advantage of reciprocal club access	25.48%	106	
Preference for variety in course layouts	20.43%	85	
I have membership at a different club	12.50%	52	
Participating in outside tournaments or leagues	11.54%	48	
Preferred Tee times at our club are unavailable	7.45%	31	

Course conditions (greens, pace of play, etc.)

6.01%	25

Total Respondents: 416

Q11 How would you rate the overall condition of the golf course?
Answered: 441	Skipped: 201

56.92%

34.92%

7.03%

0.68%

0.45%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
S

Excellent: C…	 Very Good	 Good	 Fair Poor: Cours…
EXCELLENT: COURSE IS	VERY	GOOD	FAIR	POOR: COURSE IS IN	TOTAL	WEIGHTED	
CONSISTENTLY IN TOP CONDITION.	GOOD			UNACCEPTABLE CONDITION AND NEEDS SIGNIFICANT IMPROVEMENT.		AVERAGE	
S	56.92%	34.92%	7.03%	0.68%	0.45%			
251	154	31	3	2	441	4.47	

Q12 What are the top 3 most important aspects in your golf experience? (Check only 3 boxes)
Answered: 512	Skipped: 130

83.01%

72.46%

42.77%

23.24%

15.43%

15.23%

13.09%

9.38%

6.05%

5.66%

Course conditions

Tee time access

Practice facility

Course design

Staﬀ service

Social events

Other (please
specify) Pro shop
Tournament
variety

Instruction &
clinics

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Course conditions	83.01%	425	
Tee time access	72.46%	371	
Practice facility	42.77%	219	
Course design	23.24%	119	
Staff service	15.43%	79	
Social events	15.23%	78	
Other (please specify)	13.09%	67	
Pro shop	9.38%	48	
Tournament variety	6.05%	31	

Instruction & clinics

5.66%	29

Total Respondents: 512

Q13 How satisfied are you with the golf practice facilities (range, chipping/putting areas)?
Answered: 512	Skipped: 130

51.79%

35.37%

8.84%

2.95%

1.05%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
S

Very Satisﬁ…	 Satisﬁed	 Neutral	 Dissatisﬁed Very Dissat…
	VERY SATISFIED	SATISFIED	NEUTRAL	DISSATISFIED	VERY DISSATISFIED	TOTAL	WEIGHTED AVERAGE	
S	51.79%	35.37%	8.84%	2.95%	1.05%			
	246	168	42	14	5	475	4.34	

	

49.89%	

		25.91%	
17.99%			
					
						5.35%	0.86%	

Q14 How satisfied are you with the pace of play?

100%	Answered: 508	Skipped: 134		
	90%			
	80%			
	70%			
	60%	
		
	50%			
	40%			
	30%			
	20%			
	10%			
	0%			
		S		
	
 Very satisﬁ…	
Satisﬁed	 Neutral	 Dissatisﬁed		
	 Very Dissat…			
	VERY SATISFIED	SATISFIED	NEUTRAL	DISSATISFIED	VERY DISSATISFIED	TOTAL	WEIGHTED AVERAGE	
S	17.99%	49.89%	25.91%	5.35%	0.86%		
	84	233	121	25	4	467	3.79	

Q15 Rate the availability of tee times during peak hours (8:00 am-10:00 am) in season (November-May).
Answered: 507	Skipped: 135

	

	
	
30.57%	
19.13%	21.50%	18.54%	
			
4.14%				6.11%			

100%
90%
80%
70%
60%
50%

40%

30%

20%
10%
0%
S

Excellent	Very Good	 Good	 Fair Poor	N/A
	EXCELLENT	VERY GOOD	GOOD	FAIR	POOR	N/A	TOTAL	WEIGHTED AVERAGE	
S	4.14%	19.13%	30.57%	21.50%	6.11%	18.54%			
	21	97	155	109	31	94	507	2.92	

Q16 How user friendly is the Jonas tee time System for booking tee times?
Answered: 506	Skipped: 136

34.39%

20.55%

19.76%

21.74%

0.40%

3.16%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
S

Very Easy
Very Diﬃcult	Easy
N/A	Neutral	Diﬃcult	
	VERY EASY	EASY	NEUTRAL	DIFFICULT	VERY DIFFICULT	N/A	TOTAL	WEIGHTED AVERAGE	
S	20.55%	34.39%	19.76%	3.16%	0.40%	21.74%			
	104	174	100	16	2	110	506	3.91	

Q17 During season (November-May), how often do you receive tee times that do not work for your schedule in season?
Answered: 455	Skipped: 187

21.98%

62.2	

0%			

11.8	

7%								

3.	

96%									

I can almost always ﬁnd a time that wo...

I usually ﬁnd a time, but it sometimes ta...

I often struggle to ﬁnd a time...

I rarely ﬁnd
a convenient	 tee time...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
I can almost always find a time that works for me.	21.98%	100	
I usually find a time, but it sometimes takes flexibility.	62.20%	283	
I often struggle to find a time that fits my schedule.	11.87%	54	

I rarely find a convenient tee time through Jonas.

3.96%	18

TOTAL	455

Q18 How would you rate the organization and communication of tournaments or golf events?
Answered: 499	Skipped: 143

35.47%

32.67%

4.01%

0.80%

27.05%

Excellent – Events are well-organiz...
Good – Generally well-run wit...
Fair – Some aspects are disorganized...
Poor – Events
feel disorganized...
N/A - I do not participate in events and...
0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Excellent – Events are well-organized and communication is clear and timely.	35.47%	177	
Good – Generally well-run with only minor communication issues.	32.67%	163	
Fair – Some aspects are disorganized or communication could be improved.	4.01%	20	
Poor – Events feel disorganized and communication is often unclear or last-minute.	0.80%	4	

N/A - I do not participate in events and tournaments.

27.05%	135

TOTAL	499

Q19 Optional: Please share your feedback on our tournaments and weekly groups (such as MGA, LGA, and 9-hole groups). What do you feel are the strengths of these events, and what areas could be improved?
Answered: 128	Skipped: 514

Q20 How satisfied are you with the quality and number of golf tournaments offered at the club?
Answered: 500	Skipped: 142

24.20%

33.60%

3.00%

0.60%

38.60%

Very satisﬁed – The number and quality ...
Satisﬁed – Generally happy, thoug...
Dissatisﬁed – I would like to see more...
Very dissatisﬁed – The oﬀering...
N/A - I do not participate in events and...
0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Very satisfied – The number and quality of tournaments meet or exceed my expectations.	24.20%	121	
Satisfied – Generally happy, though a few improvements could be made.	33.60%	168	
Dissatisfied – I would like to see more tournaments or better quality events.	3.00%	15	
Very dissatisfied – The offerings do not meet my expectations in either quality or quantity.	0.60%	3	

N/A - I do not participate in events and tournaments.

38.60%	193

TOTAL	500

Q21 How would you rate the professionalism and friendliness of the Pro Shop staff?
Answered: 488	Skipped: 154

63	

.73%			

2	

6.02%							

1.02	

9.22%

%									

Excellent – Staﬀ are consistently...

Good – Staﬀ are generally friendly and...

Fair – Interactions are hit or...

Poor – I often experience unprofession...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Excellent – Staff are consistently professional, welcoming, and helpful.	63.73%	311	
Good – Staff are generally friendly and professional with occasional exceptions.	26.02%	127	
Fair – Interactions are hit or miss; some staff could be more professional or approachable.	9.22%	45	

Poor – I often experience unprofessional or unfriendly service.

1.02%	5

TOTAL	488

Q22 How would you rate the professionalism and friendliness of the outside golf operations staff (Bag drop, starters, rangers)?
Answered: 482	Skipped: 160

	

77.59%		

20.33	

%							

1.66

0.41	

%

%									

Excellent – Staﬀ are consistently...

Good – Staﬀ are generally friendly and...

Fair –
Interactions	 are hit or...

Poor – I often experience	
unprofession...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Excellent – Staff are consistently professional, welcoming, and helpful.	77.59%	374	
Good – Staff are generally friendly and professional with occasional exceptions.	20.33%	98	
Fair – Interactions are hit or miss; some staff could be more professional or approachable.	1.66%	8	

Poor – I often experience unprofessional or unfriendly service.

0.41%	2

TOTAL	482

Q23 Have you taken lessons or clinics at the club? If so, how satisfied are you with the instruction quality?
Answered: 494	Skipped: 148

42.71%

44.33%

12.35%

0.61%

No – I have not taken any lessons or...

Yes – Very satisﬁed with the quality ...

Yes – Somewhat satisﬁed, but there’s room...

Yes – Dissatisﬁed with the...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
No – I have not taken any lessons or clinics at the club	42.71%	211	
Yes – Very satisfied with the quality of instruction	44.33%	219	
Yes – Somewhat satisfied, but there’s room for improvement	12.35%	61	

Yes – Dissatisfied with the quality of instruction

0.61%	3

TOTAL	494

Q24 How would you rate the merchandise selection in the pro shop?
Answered: 486	Skipped: 156

36.01%	

48.97	

%				

14	

.20%								

0.82	

%									

Excellent – Wide variety of
quality...

Good – Decent selection with some variety

Fair – Limited
options available

Poor – Very
little variety	 or outdated...

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Excellent – Wide variety of quality merchandise	36.01%	175	
Good – Decent selection with some variety	48.97%	238	
Fair – Limited options available	14.20%	69	

Poor – Very little variety or outdated inventory

0.82%	4

TOTAL	486

Q25 What are the top 3 areas you believe need the most improvement? (Please select 3 options below.)
Answered: 486	Skipped: 156

40.33%

31.07%

25.93%

21.19%

13.79%

10.91%

10.29%

9.47%

5.56%

Tee time availability

None of the
above

Other (please
specify)

Driving range
quality
Overall Golf
Course Condition

Event variety

Staﬀ friendliness

Instruction programs

Tournament communication

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

ANSWER CHOICES	RESPONSES	
Tee time availability	40.33%	196	
None of the above	31.07%	151	
Other (please specify)	25.93%	126	
Driving range quality	21.19%	103	
Overall Golf Course Condition	13.79%	67	
Event variety	10.91%	53	
Staff friendliness	10.29%	50	
Instruction programs	9.47%	46	

Tournament communication

5.56%	27

Total Respondents: 486

Q26 What types of tournaments or events would you like to see more of?
Answered: 140	Skipped: 502

Q27 What do you value most about the golf experience at our club?
Answered: 282	Skipped: 360

Q28 Are there any areas that could be improved to better serve your needs?
Answered: 230	Skipped: 412