Q1 What is your age?
Answered: 597	Skipped: 1

6.37%

7.2%

17.09%

14.57%

5.86%

24.12%

24.79%

Under 60

60-64

65-69

70-74

75-79

80-84

85 and over

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Under 60	
6.37%	38	

 60-64	
7.20%	43	

 65-69	
17.09%	102	

 70-74	
24.12%	144	

 75-79	
24.79%	148	

 80-84	
14.57%	87	

 85 and over	
5.86%	35	
Total		597	

Q2 What is your gender?
Answered: 596	Skipped: 2

42.62%

0.84%

Male

Female	56.54%

Prefer not to say

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Male	
42.62%	254	

 Female	
56.54%	337	

 Prefer not to say	
0.84%	5	
Total		596	

Q3 How long have you been a UPCC member?
Answered: 598	Skipped: 0

5.18%

18.73%

22.91%

16.

22%

36.96%

Less than 1 year

1-3 years

4-6 years

7-10 years

More than 10 years

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Less than 1 year	
5.18%	31	

 1-3 years	
18.73%	112	

 4-6 years	
22.91%	137	

 7-10 years	
16.22%	97	

 More than 10 years	
36.96%	221	
Total		598	

Q4 Are you a Resident or Non-resident member?
Answered: 597	Skipped: 1

I am a non-resident
member

Resident Member – Seasonal (e.g., October-
May.)

Resident member – Year-
round.

11.39%

29.65%

58.96%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 I am a non-resident member	
11.39%	68	

 Resident Member – Seasonal (e.g., October-May.)	
29.65%	177	

 Resident member – Year-round.	
58.96%	352	
Total		597	

Q5 Do you have a Family or Single membership?
Answered: 594	Skipped: 4

23.91%

76.09%

Family

Single

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Family	
76.09%	452	

 Single	
23.91%	142	
Total		594	

Q6 What Membership Category do you have?
Answered: 594	Skipped: 4

8.25%

16.67%

32.15%

Full Golf	42.93%

Racquets

Social with a Fitness Pass

Social without a Fitness
Pass

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Full Golf	
42.93%	255	

 Racquets	
8.25%	49	

 Social with a Fitness Pass	
16.67%	99	

 Social without a Fitness Pass	
32.15%	191	
Total		594	

Q7 Have you used the UPCC Fitness & Wellness Centre in the last year?
Answered: 598	Skipped: 0

45.15%

54.85%

Yes

No

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Answer Choices 	Percentage 	Responses 	

 Yes	
54.85%	328	

 No	
45.15%	270	
Total		598	

Q8 Please mark your reasons for not using the UPCC Fitness and Wellness Centre:
Answered: 257	Skipped: 341

36.19%

%

I belong to another gym

Too costly

I don't exercise at a gym

Other (please specify)

Lack of equipment or space

Prefer outdoor exercise

Too crowded at certain
times

Lack of ﬁtness class
variety

Fitness Centre hours are inconvenient for me

Didn’t know it was
available

29.96

24.12%

21.4%

18.68%

14.01%

10.51%

8.56%

3.5%

0.78%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Collapse

Answer Choices 	Percentage 	Responses 	

 I belong to another gym	
36.19%	93	

 Too costly	
29.96%	77	

Total		

257	

Answer Choices 		Percentage 	Responses 	

 I don't exercise at a gym		
24.12%	62	

 Other (please specify)	Show responses	
21.40%	55	

 Lack of equipment or space	
18.68%	48	

 Prefer outdoor exercise	
14.01%	36	

 Too crowded at certain times	
10.51%	27	

 Lack of ﬁtness class variety	
8.56%	22	

 Fitness Centre hours are inconvenient for me	
3.50%	9	

 Didn’t know it was available	
0.78%	2	
Total		257	

Q9 Please share the reasons you chose your gym or fitness facility:
Answered: 249	Skipped: 349

17.67%

14.86%

13.25%

12.05%

8.03%

2.01%

N/A	32.13%

Cost

Other (please specify)

Selection and quality of
equipment

Variety and frequency of
class oﬀerings

Personal Training

Size of facility

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 N/A		
32.13%	80	

 Cost		
17.67%	44	

 Other (please specify)	Show responses	
14.86%	37	

 Selection and quality of equipment	
13.25%	33	

 Variety and frequency of class oﬀerings	
12.05%	30	

 Personal Training	
8.03%	20	

 Size of facility	
2.01%	5	
Total		249	

Q10 How often do you visit the UPCC Fitness Centre?
Answered: 328	Skipped: 270

3.66%

25.3%

15.85%

23.17%

Daily

3–5 times per week	32.01%

1–2 times per week

A few times per month

Rarely

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Daily	
3.66%	12	

 3–5 times per week	
32.01%	105	

 1–2 times per week	
25.30%	83	

 A few times per month	
15.85%	52	

 Rarely	
23.17%	76	
Total		328	

Q11 What services are you most interested in? (Check all that apply)
Answered: 320	Skipped: 278

Self-Training on Cardio & Strength equipment

Group Fitness Classes

Personal Training / Assisted Stretch Services

Monthly Wellness
Workshops
Complimentary "SMART START" (Wellness
assessment) Other (please specify)

71.56%

42.19%

27.5%

9.38%

5.94%

10.94%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Self-Training on Cardio & Strength equipment	
71.56%	229	

 Group Fitness Classes	
42.19%	135	

 Personal Training / Assisted Stretch Services	
27.50%	88	

 Monthly Wellness Workshops	
10.94%	35	

 Complimentary "SMART START" (Wellness assessment)	
9.38%	30	
 Other (please specify)	Show responses	
5.94%	19	
Total		320	

Q12 What time of day do you prefer to work out?
Answered: 323	Skipped: 275

13.31%

12.07%

12.38%

1.55%

5:30am - 8:30am

8:30am - 12:00pm	60.68%

12:00pm - 3:00pm

3:00pm - 6:00pm

6:00pm - 9:00pm

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 5:30am - 8:30am	
13.31%	43	

 8:30am - 12:00pm	
60.68%	196	

 12:00pm - 3:00pm	
12.07%	39	

 3:00pm - 6:00pm	
12.38%	40	

 6:00pm - 9:00pm	
1.55%	5	
Total		323	

Q13 Have you completed your Complimentary "S.M.A.R.T START" (Wellness Assessment)?
Answered: 326	Skipped: 272

16.56%

30.37%

53.07%

Yes

No

What is “S.M.A.R.T. Start”?

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Yes	
16.56%	54	

 No	
53.07%	173	

 What is “S.M.A.R.T. Start”?	
30.37%	99	
Total		326	

Q14 Rate each of the following aspects of the Fitness & Wellness Centre:
Answered: 321	Skipped: 277

32%

30%

31%

6

33%

33%

31%

5

17%

37%

26%

%

11%

1

9%

8%

6%

20%

21%

1%

18%

%

Facility Cleanliness

Facility ambiance/atmosp
here

Equipment Availability and Variety

Equipment quality and modernity

15%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Excellent	 Great	 Good	 Fair Poor

	EXCELLENT	GREAT	GOOD	FAIR	POOR	TOTAL	WEIGHTED AVERAGE	
Facility Cleanliness	32%	30%	31%	6%	1%			
	103	95	97	18	4	317	3.87	
Facility ambiance/atmosphere	18%	21%	33%	20%	8%			
	56	67	102	61	26	312	3.21	
Equipment Availability and Variety	9%	16%	33%	31%	11%			
	25	47	98	92	32	294	2.80	

Equipment quality and modernity	5%	17%	37%	26%	15%		
	16	49	109	75	44	293	2.72	

Q15 Have you hired a Personal trainer at UPCC since January 2024?
Answered: 325	Skipped: 273

Yes

No (please share your
reasons why)

21.85%

78.15%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 		Percentage 	Responses 	

 Yes		
21.85%	71	

 No (please share your reasons why)	Show responses	
78.15%	254	
Total			325	

Q16 Rate your experience with the UPCC Personal Training team based on the following:
Answered: 68	Skipped: 530

23.

5.88%

2.94%

1.47%

41.7

31.34%

43.

31.34%

14.93%

1.49

20.00%

10.77%

%

8.96%

8.96%

17.91%

28%

9%

53%

66.18%

63.08%

Punctuality

Ease of Scheduling Sessions

Program Design
& Quality

Knowledge

6.15%

67.16%

17.91%

8.96%

2.99%

2.99%

Engagement

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Excellent	 Very Good	 Good	 Fair Poor

	EXCELLENT	VERY GOOD	GOOD	FAIR	POOR	TOTAL	
Punctuality	66.18%	23.53%	5.88%	2.94%	1.47%		
	45	16	4	2	1	68	
Ease of Scheduling Sessions	41.79%	31.34%	17.91%	8.96%	0.00%		
	28	21	12	6	0	67	
Program Design & Quality	43.28%	31.34%	14.93%	8.96%	1.49%		
	29	21	10	6	1	67	
Knowledge	63.08%	20.00%	10.77%	6.15%	0.00%		
	41	13	7	4	0	65	

Engagement

67.16%
45

17.91%
12

8.96%
6

2.99%
2

2.99%
2	67

Q17 Which Group fitness classes (if any) do you attend at UPCC Fitness Centre? (Check all that apply)
Answered: 312	Skipped: 286

None of the above

Balance & Stretch

Core & Stretch

Total Body Strength

YOGA

Pilates Mat

Barre & Beyond

Dancing through the
Decades

Water Worx ( AQUA )

Tai chi

Qigong

21.47%

16.03%

14.42%

12.82%

11.86%

8.65%

8.01%

8.01%

3.21%

2.24%

58.01%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Collapse

None of the above

58.01%

181

Total

312

Answer Choices	Percentage	Responses

Answer Choices 	Percentage 	Responses 	

 Balance & Stretch	
21.47%	67	

 Core & Stretch	
16.03%	50	

 Total Body Strength	
14.42%	45	

 YOGA	
12.82%	40	

 Pilates Mat	
11.86%	37	

 Barre & Beyond	
8.65%	27	

 Dancing through the Decades	
8.01%	25	

 Water Worx ( AQUA )	
8.01%	25	

 Tai chi	
3.21%	10	

 Qigong	
2.24%	7	
Total		312	

Q18 Rate each of the following in terms of Group Fitness Classes at UPCC:
Answered: 284	Skipped: 314

51.33%

26.00%

16.67%

4.67%

1.33%

33

23.98%

29.82

9.36%

2.92%

2.63%

3.16%

8.42%

19.47%

13.

13.

42.51%

77%

77%

%

.92%

66.32%

Staﬀ/Coach customer service and...

Communication
of Classes, Events, and...

Classroom Space

Variety of Classes

22.16%

50.36%

29.50%

3.60%

16.55%

7.78%

Quality of Instruction

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Excellent	 Great	 Good	 Fair Poor

	EXCELLENT	GREAT	GOOD	FAIR	POOR	TOTAL	WEIGHTED AVERAGE	
Staff/Coach customer service and	51.33%	26.00%	16.67%	4.67%	1.33%			
helpfulness	77	39	25	7	2	150	4.21	
Communication of Classes, Events, and	33.92%	23.98%	29.82%	9.36%	2.92%			
Clinics	58	41	51	16	5	171	3.77	
Classroom Space	2.63%	3.16%	8.42%	19.47%	66.32%			
	5	6	16	37	126	190	1.56	
Variety of Classes	13.77%	13.77%	42.51%	22.16%	7.78%			
	23	23	71	37	13	167	3.04	

Quality of Instruction	50.36%	29.50%	16.55%	3.60%	0.00%		
70	41	23	5	0	139	4.27	

Q19 Are there any group fitness classes we do not currently offer that you would like us to add? Please share your recommendations.
Answered: 99	Skipped: 499

Q20 What days are you most likely to attend Group Fitness Classes? (Check all that apply)
Answered: 308	Skipped: 290

35.06%

15.58%

13.31%

4.87%

3.9%

0.65%

53.57%

Weekday mornings

None of the above - I am not interested in Group
Fitness Classes Weekday afternoons

Weekend mornings

Weekend afternoons

Weekday evenings

Weekend evenings

Weekday mornings

53.57%

165

None of the above - I am not interested in Group Fitness

Total

308

Answer Choices	Percentage	Responses

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Classes	35.06%	108	

 Weekday afternoons	
15.58%	48	

 Weekend mornings	
13.31%	41	

 Weekend afternoons	
4.87%	15	

 Weekday evenings	
3.90%	12	

Weekend evenings

0.65%

2

Total

308

Answer Choices	Percentage	Responses

Q21 Do you use the UPCC Website/APP to reserve classes or other services at UPCC?
Answered: 308	Skipped: 290

9.09%

43.83%

47.08%

Yes

No

I am not familiar with the
UPCC App

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	10…

Answer Choices 	Percentage 	Responses 	

 Yes	
43.83%	135	

 No	
47.08%	145	

 I am not familiar with the UPCC App	
9.09%	28	
Total		308	

Q22 What aspects of our Fitness Centre would you like to see improved or updated? (i.e. space, equipment, personnel, etc.)
Answered: 254	Skipped: 344

Q23 What do you enjoy most about the Fitness and Wellness program at UPCC?
Answered: 222	Skipped: 376

Q24 What changes would make the biggest positive impact to your Fitness and Wellness experience at UPCC?
Answered: 228	Skipped: 370