Member Survey
2025 Survey Results and Open-Ended Question Summaries

UPCC Social & Dining Member Survey Overview
Launched: October 6, 2025
Purpose: Gather feedback on member participation and satisfaction with UPCC’s dining & social offerings
Distributed to: 2,126 subscribed club emails
Responses: 876 completed surveys (41% response rate)
Demographic Highlights:
Age Breakdown of Responders: 71% were age 70 or older
Age Breakdown of Recent Members: (191 in past 3 years) 56% were under age 70.
The majority have been members for at least 7 years.
Of the respondents, 59% are year-round resident members, 25% are seasonal resident members, and 16% are non-resident members.
Family membership represented 78% of responses.

Q7: How frequently do you dine at the club?
Answered: 830	Skipped: 46

Several times a week

Weekly

2–3x/month

Monthly

Rarely

15%

15%

14%

23%

32%

Approximately 39% of respondents dine at the club at least once a week or more.
The most attended dining experiences were lunch, dinner, and the outdoor café/bar.
The least attended dining experiences were wine dinners/tastings, Sunday brunch, and Happy Hour.

0%	20%	40%	60%	80%	100%

Q8 – If you answered rarely, please describe specific issues you encountered that keep you from dining at the Club and any suggestions for improvement.
Answered: 158	Skipped: 718
Menu Variety (60 mentions)
Hours of Operation & Availability (40 mentions)
Competition & Lifestyle Factors (30 mentions)
Pricing & Value (25 mentions)
Ambiance & Environment (20 mentions)

Q14 – Please rate your satisfaction with dining service:
Answered: 830	Skipped: 46

61%

34%

3%
0%
1%

64%

34%

1%
0%
1%

38%

53%

7%

0%
1%

Service staff attentiveness
96% - Top 2

Service staff professionalism
97% - Top 2

Speed of service
91% - Top 2

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%
 Very satisfied	 Satisfied	 Dissatisfied	 Very Dissatisfied	 N/A

Q15 – For any Dining attributes you rated Dissatisfied or Very Dissatisfied please describe specific issues you encountered and suggestions for improvement:
Answered: 300 Skipped: 576

Hours of Operation & Availability (115 mentions)
Limited dinner nights (only 2/week)
Early closing times (bar/café)
Inconsistent and confusing schedules
Menu Variety (105 mentions)
Menu unchanged for long periods
Desire for healthier, vegan/vegetarian, and low-sodium options
Service Consistency (85 mentions)
Long wait times and inconsistent attentiveness, due to understaffing
Order and billing errors
Ambience & Noise Levels (70 mentions)
Poor acoustics in Lakeside Dining Room, requests for better sound absorption
Cold, sterile atmosphere, desire for warmer more inviting decor
Pricing & Perceived Value (50 mentions)
Perceived as overpriced, particularly brunch and buffet prices

Q16 – How likely are you to bring non-member guests to the Park Grille for lunch or dinner?
Answered: 826	Skipped: 50

Very likely – I often bring guests and enjoy showcasing the club

Somewhat likely – I occasionally bring guests when the opportunity arises

Unlikely – I rarely bring guests due to limited interest.

Very unlikely – I do not consider the Park Grille a preferred option for hosting guests

Approximately 86% of respondents answered they are very likely, or somewhat likely to bring guests to the Park Grille.

The follow up question for those that shared they answered “Unlikely”, was Q17: Is there a specific reason you are unlikely to bring guests to dine at Park Grille?
Top concerns: Menu, pricing, and hours of operation. Competing with other outside restaurants in the area.

32%

54%

10%

4%

0%	20%	40%	60%	80%	100%

Powered by

Q18 - What additional menu items or cuisine types would you like to see offered?

Answered: 396
Skipped: 480
Please note: The word cloud was created utilizing words that were mentioned a minimum of 5 times.
Salads were mentioned over 35 times.

Q19 – What is special about the dining experience at UPCC?
Answered: 527 Skipped: 349

Theme	# of Mentions (approx.)	Highlights	

1. Staff Friendliness & Service	
190	Most frequently mentioned theme — staff described as friendly, welcoming, and attentive.
Members appreciate being recognized by name.
Perceived as the defining positive feature of UPCC dining.	

2. Outdoor Café & Views	
160	The outdoor café consistently cited as the “most beautiful” or “favorite” space.
Members praise scenery, lake views, and atmosphere.
Desire for extended café hours due to popularity.	

3. Ambiance & Environment	
100	Positive mentions of relaxed, comfortable setting and “home-like” feel.
Some contrast between attractive outdoor area and “cold” or “sterile” indoor dining room.
Members appreciate quiet, uncrowded experience.	

4. Social Experience & Community	
85	Dining viewed as a social hub — “seeing friends,” “sense of belonging,” “family-like.”
Members value familiarity with both staff and fellow members.
Dining fosters connection and community pride.	

5. Food Quality & Consistency	
70	Many mention consistently good food and recent improvement under new chef.
Compliments on wine dinners and special events.
A few note menu could be more adventurous or upscale.	

Q20 – Is there any other feedback you would like to share to improve your dining experience?
Answered: 305 Skipped: 571

Theme	# of Mentions (approx.)	Issues Identified	

1. Menu Variety & Quality	
95	Repetitive menu; desire for more variety, freshness, and creativity.
Requests for seasonal specials, healthy options, and consistent quality.	

2. Hours of Operation	
75	Limited dinner nights (often Wed/Fri) and early closures.
Requests for expanded hours, especially weekends and later evenings.
Members frustrated by inconsistent café/bar schedules.
Suggestions to reopen Saturday nights during season.	

3. Ambiance & Noise Levels	
60	Dining room described as loud, cold, and sterile.
Calls for carpeting, sound absorption, and warmer lighting.
Requests for updated décor.	

4. Service Consistency & Training	
45	Praise for friendly staff but inconsistency in speed, attentiveness, and accuracy.
Issues with reservation mix-ups and cold food timing.
Members request better staff training and stronger management visibility.	

5. Pricing & Perceived Value	
40	Desire for better “value pricing”; comparisons made to nearby restaurants offering better value.
Some mention service fees and small add-on charges as excessive.	

Q21 – How satisfied are you with the variety and frequency of member social events?
Answered: 764	Skipped: 112

Approximately 90% of respondents are satisfied with the variety and frequency of member social events.

50%

40%

7%

4%

Very satisfied – There are plenty of events with good variety to appeal to different interests

Somewhat satisfied – I attend a few events, but would enjoy more options or different types

Somewhat dissatisfied – Events feel repetitive or don’t happen often enough

Very dissatisfied – There aren’t enough events, or they don’t align with my interests

0%	20%	40%	60%	80%	100%

Q22 – If dissatisfied, please provide suggestions for improvement:
Answered: 106 Skipped: 770

Two main themes for dissatisfaction:
Event Variety & Redundancy
Members request fresh, creative programming dancing, live music, themed nights, cooking classes, and cultural events.
Off-campus excursions and more unique social opportunities suggested.
Recommendation for more “singles” friendly events and younger demographic events.
Event Availability/Sold-Out Events

Q24 – How would you rate the communication and promotion of upcoming events?
Answered: 803	Skipped: 73

Clarity of Information:
81% of respondents rated as “Excellent” or “Very Good”
Less than 3% rated as “Fair” or “Poor”
Frequency/Timeliness:
74% of respondents rated as “Excellent” or “Very Good”
4% rated as “Fair” or “Poor”
Channels used (email, website, flyers, etc.):
78% of respondents rated as “Excellent” or “Very Good”
3% rated as “Fair” or “Poor”
Ability to find event details when needed:
72% of respondents rated as “Excellent” or “Very Good”
6% rated as “Fair” or “Poor”

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

45%

43%

36%

38%

36%

37%

35%

35%

19%

18%

20%

14%

3%

0%

1%

4%
1%

2%

3%
0%

2%

5%
1%	2%

Clarity of information	Frequency/timeliness	Channels used (email,
website, flyers, etc.)

Ability to find event details when needed

 Excellent	 Very Good	 Good	 Fair	 Poor	 N/A

Q25 - If you answered "Fair" or "Poor" please provide suggestions for improvement:
Answered: 59 Skipped: 817

Key Issue	# of Mentions (approx.)	Issues Identified	

1. Website & App Navigation	

16	Website described as confusing, difficult to navigate, or poorly organized.
Members struggle to find events, menus, or daily updates.
Requests for a more intuitive interface, better search tools, and integrated RD/HOA information.
Members want the app to separate dining and social events from sports listings.	

2. Timing & Promotion of Events	
15	Events announced too close to the date; members can’t plan ahead.
Many miss events due to late communication or sold-out situations.
Requests for earlier notice, consistent reminders, and multiple emails leading up to events.
Members want better coordination of event calendars.	

3. Email Communication & Frequency	

13	Emails often buried, redundant, or excessive, causing key details to be overlooked.
Desire for shorter, more focused messages with clear subject lines.
Some prefer more frequent reminders; others request less clutter and more targeted messages.
Suggestion to balance frequency and clarity of event communication.	

4. Newsletter Format & Accessibility	
9	Newsletters viewed as too long, buried in inboxes, or lacking visibility.
Preference for shorter, easier-to-read versions with key links highlighted.
Several members miss printed or hardcopy newsletters.
Members want the monthly issue released earlier each month.	

5. Event Access & RSVP Process	
6	Difficulty registering for popular events (Trivia, Bingo) before they sell out.
Requests for one-click RSVP or “Add to Calendar” functionality in emails.
Frustration with “email scramble” to secure spots; requests for fairer access systems.
Interest in improved integration between announcements and sign-ups.	

UPCC Social & Dining Survey (Q27) – Key Themes
 Summary	
What types of social events or programs would you like to see more of?
Answered: 200
Skipped: 676

Q29 - Do you have any additional feedback, suggestions, or ideas that could help us improve your social and dining experience at the club?”
Answered: 206 Skipped: 670

Key Issue	# of Mentions (approx.)	Issues Identified	

1. Dining Hours & Accessibility	

25	Frustration with limited and inconsistent dining and café hours.
Members request later evening and Saturday service, especially in high season.
Calls to keep outdoor café and bar open until all golfers finish or while members are still present.	

2. Food Quality, Menu Variety & Kitchen Upgrades	
23	Requests for more frequent menu changes and weekly specials.
Specific asks for healthier, vegetarian, and farm-to-table options.
Several mention need to upgrade or expand the kitchen to support better service and food execution.	

3. Event Access, Scheduling & Variety	

17	Difficulty getting into popular events like Trivia and Bingo; calls for resident priority access.
Suggestions for more events appealing to younger members and singles.
Interest in themed dinners, live music, and off-campus or travel events.
Comments highlight imbalance between older and younger member preferences.	

Next Steps – F&B Action Items

Expanded, consistent hours effective 12/1/25
Tuesday, Thursday, and Saturdays – Café menu until 7 pm
Wednesday, and Fridays – Dinner menu until 8 pm
When there is a Themed Buffet night, the Café menu will be available until 8 pm
Menu Changes
Daily lunch specials will be rotated biweekly.
Lunch/Café menu will be updated quarterly.
Dinner menu will be updated more frequently as needed.
Live Music & Dancing added beginning 1/1/26
Dinner and dancing will be added to the calendar for one Friday each month.
Live piano music during dinner will be added for one night each month.

UPCC Member Golf Survey Overview

Launched: October 13, 2025
Purpose: Gather feedback on member participation and satisfaction with UPCC’s golf offerings.
Distributed to: 2,126 subscribed club emails
Responses: 642 completed surveys (30% response rate)
Please note: Of the 642 respondents, only 421 were Full members. This survey was sent to Racquet and Social members as well as Full in order to gauge their interest and perception of our golf offerings.
Demographics:
Approximately 50% of respondents were between ages 70-79 across all categories.
57% of respondents were Men and 43% were Women.
The majority have been members for more than 7 years. (Before the turnover)
Women Full Members had the longest tenure. 41% with 10+ years of membership compared to 28% for the Men.
Responses provided a good cross-section of year-round resident, seasonal resident, and non-resident members. Approximately 50% of Full member respondents were year-round residents. The balance was split between seasonal residents and non-residents.

Q6 – What Membership Category do you have?
Answered: 634	Skipped: 8
421 respondents were Full members.

66%

4%

29%

As of October 2025, the Full member count was at 459 memberships consisting of 726 individuals.

Full

Racquets

Social

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q7 – Are you a Member of a Golf Association?
Answered: 615	Skipped: 27

24%

16%

7%

52%

MGA Member

LGA Member

9 Hole LGA Member

I am not a member of any Golf Association.

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q8 – How often do you play golf at UPCC?
Answered: 514	Skipped: 128

2%

49%

28%

6%

15%

5+ times a week 3-5 times a week 1-2 times a week Once a week
A few times a month

0%	20%	40%	60%	80%	100%

Q9 – How often do you play golf at outside courses?

All Respondents	Full Members Only

Frequently (weekly or more)

Regularly (2–3 times per month)
Occasionally (about once a month)
Rarely (1–3 times per season)

Never

Frequently (weekly or more)

4%

7%

20%

47%

22%

Regularly (2–3 times per month)
Occasionally (about once a month)
Rarely (1–3 times per season)

Never

11%

7%

17%

39%

26%

0%	20%	40%	60%	80%	100%
Answered: 605  Skipped: 37

0%	20%	40%	60%	80%	100%
Answered: 416  Skipped: 5

Q10 – Reasons you are playing outside courses? (Check all that apply)
Answered: 416	Skipped: 226

49%

35%

25%

20%

13%

12%

7%

6%

Playing with non-member friends or family

Travel and vacation golf To take advantage of reciprocal club access Preference for variety in course layouts
I have membership at a different club

Participating in outside tournaments or leagues
Preferred Tee times at our club are unavailable

Course conditions (greens, pace of play, etc.)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Golf Course and Facilities

Q11 – How would you rate the overall condition of the golf course?
92% of survey takers rated the course as “Excellent” or “Very Good” (57%/35%)
Answered: 441	Skipped: 201

Q13 – How satisfied are you with the golf practice facilities (range, chipping/putting areas)?
87% of survey takers were “very satisfied” or “satisfied”. (52%/35%)
Answered: 512	Skipped: 130

Q12 – What are the top 3 most important aspects in your golf experience? (Check only 3 boxes)
Answered: 512  Skipped: 130

83%

72%

43%

23%

15%

15%

13%

9%

6%

6%

Course conditions Tee time access Practice facility Course design Staff service Social events
Other (please specify)

Pro shop Tournament variety Instruction & clinics
0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%
Other – Most common response was cost (24 responses) followed by pace of play (12 responses).

Q14 – How satisfied are you with the pace of play?
Answered: 467 Skipped: 175

18%				

					
26%

5%

1%			

68% of respondents are satisfied, or very satisfied with the pace of play.

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

50%

0%	10%	20%	30%	40%	50%	60%

Q15 – Rate the availability of tee times during peak hours (8:00 am-10:00 am) in season (November-May).
Answered: 507  Skipped: 135

35%

24%

24%

5%

4%

9%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
 Excellent	 Very Good	 Good	 Fair	 Poor	 N/A

Q19 – Please share your feedback on our tournaments and weekly groups (such as MGA, LGA, and 9-hole groups). What do you feel are the strengths of these events, and what areas could be improved?
Answered: 128	Skipped: 514

Positive Feedback:
Well-Run Events & Strong Organization (25 mentions)
MGA/LGA Events well organized.
Member-Guest Highly Praised.
Events described as fun and smooth.
Camaraderie & Social Experience (9 mentions)
Strong sense of community. Groups are friendly & welcoming.

Areas of Opportunity:
Pace of Play (22 mentions)
Handicap Manipulation & Rules Issues (17 mentions)
Tournament Variety (16 mentions)
Requests for new formats – desire for scrambles, shambles, and match play as well as more mixed/couple events.
Communication and Sign-Ups (14 mentions)
Desire for online sign-ups and advance notice of tee sheets and other information.

Q25 – What are the top 3 areas you believe need the most improvement? (Please select 3 options below.)
Answered: 486 Skipped: 156

40%

26%

21%

14%
11%
10%
9%

6%

31%

Tee time availability Other (please specify) Driving range quality
Overall Golf Course Condition
Event variety Staff friendliness Instruction programs
Tournament communication
None of the above

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

“Other (please specify)” – Most common response was cost (14 mentions)
Concern over pricing being too high for resident social members & occasional players
Includes references to cost of play, green fees, and general affordability

Q26 – What types of tournaments or events would you like to see more of?

Most respondents shared that they were pleased with the variety of the existing events.
Answered: 140
Skipped: 502

Q27 – What do you value most about the golf experience at our club?
Answered: 282 Skipped: 360

Key Theme	# of Mentions (Approximate)	Summary	
Course Conditions (Quality, Maintenance, Playability)	142	Praise for the course’s overall condition and upkeep.
Greens, Fairways, and layout are frequently described as high quality.	
Social Engagement	76	Members value the friendships, golf buddies and social play.
High praise for both members and staff.	
Friendly Staff/Professionalism	79	Members highlight staff friendliness, helpfulness and professionalism.
Starters and cart staff receive specific praise.	
Course Access and Availability	41	Proximity to home, ease of getting out to play and availability of tee times.	

Q28 – Are there any areas that could be improved to better serve your nee
Answered: 230 Skipped: 412

Key Theme	# of Mentions (Approximate)	Summary	

Pace of Play & Enforcement	
59	Rangers not enforcing pace, slow groups not managed.
2-per-cart rules ignored by golfers.
Desire for more spacing between tee times	

Tee Time Availability / Member Priority	
52	Limited 8–10 AM times, public play taking member slots, summer & racquets members blocked from mornings	

Pricing, Guest Fees & Member Value	
47	Guest fees too high, social/resident members want discounts, value concerns, 9-hole pricing high	

Practice Facility Improvements	
44	Better range balls
More accurate markers
Expanded short game area
Better mats	

Locker Room Improvements	
28	Locker rooms described as “embarrassing” and outdated.	

Next Steps – Action Items for Golf Operations
Practice Facility Improvements
TaylorMade golf balls will be added to the practice facilities effective January 1, 2026.
Mats will be replaced more regularly on a 36-month basis.
We will begin closing the short game area the last 10 min of every hour for cleaning. New signage is being added.
Golf Course Improvements
Ball washers were recently added to every other hole.
GCM began marking the course in November.
Locker Room Improvements
Management is gathering estimates for a locker room renovation, subject to the Board’s approval.
Pace of Play
PGA Pro will be riding with rangers weekly to train and help enforce pace of play.
Introducing new title for Rangers, the “Golf Course Ambassador”.
Asking membership for support.
Pro Visibility
Golf Pro Staff will be out on the course weekly
Tee-time Availability
Membership is capped. We need commitment from members regarding their tee times; otherwise last-minute cancellations are sold to the public.

UPCC Member Fitness & Wellness Survey Overview
Launched: October 20, 2025
Purpose: Gather feedback on member participation and satisfaction with UPCC’s Fitness & Wellness facility and programs.
Distributed to: 2,126 subscribed club emails
Responses: 598 completed surveys (28% response rate)
Demographics:

Full Golf Members	Racquets Members	Social Members
with Fitness Pass	Social Members
without a Fitness Pass	
255	49	99	191	
Please note: 4 respondents skipped the membership category question.

Q7 – Have you used the UPCC Wellness Center in the last year?
Answered: 598	Skipped: 0
76% of respondents whose membership type allowed them to use the Wellness Center (i.e Full, Racquets, and Social with a Fitness Pass ONLY) answered that they have utilized the facility in the last year.

55%

45%

Yes

No

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q8: Please mark your reasons for not using the UPCC Wellness Center:
Answered: 257	Skipped: 341

I belong to another gym

36%

Too costly I don't exercise at a gym Other (please specify)
Lack of equipment or space Prefer outdoor exercise
Too crowded at certain times
Lack of fitness class variety Fitness Centre hours are
inconvenient for me Didn’t know it was available

24%
21%
19%
14%
11%
9%
4%
1%

30%

Most Common Themes from the “Other” Responses (37 Reponses)
Use of Another Gym / Insurance-Covered Gym (Silver Sneakers, LA Fitness, etc.)
Mentions: 17
Exercise at Home or Have Personal Equipment/Trainer
Mentions: 12

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q9 – Please share the reasons you chose your gym or fitness facility:
Answered: 249	Skipped: 349

18%

15%

13%

12%

8%

2%

32%

Cost Other (please specify)
Selection and quality of equipment Variety and frequency of class offerings
Personal Training Size of facility
N/A

0%	10%	20%	30%	40%	50%	60%	70%	80%	90% 100%
Other (please specify) - 37 responses.
Most common theme was Silver Sneakers, Medicare or insurance paying for their other gym membership.

Q10 – How often do you visit the UPCC Wellness Center?
Answered: 328	Skipped: 270

4%

32%

*60% of the 328
respondents visit the Wellness Center weekly.

25%

16%

23%

Daily 3–5 times per week 1–2 times per week
A few times per month

Rarely

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q11 – What services are you most interested in? (Check all that apply)
Answered: 320	Skipped: 278

72%

42%

28%

11%

9%

6%

Self-Training on Cardio & Strength equipment

Group Fitness Classes Personal Training / Assisted Stretch Services
Monthly Wellness Workshops
Complimentary "SMART START" (Wellness assessment)
Other (please specify)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90% 100%
Other (please specify) - 19 responses.
Most common theme was yoga, stretching, balance and strength classes.

Q12 – What time of day do you prefer to work out?
Answered: 323	Skipped: 275

13%

61%

12%

12%

2%

5:30am - 8:30am

8:30am - 12:00pm

12:00pm - 3:00pm

3:00pm - 6:00pm

6:00pm - 9:00pm

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q13 – Have you completed your Complimentary "S.M.A.R.T START" (Wellness Assessment)?
Answered: 326	Skipped: 272

Yes

No

What is “S.M.A.R.T. Start”?

17%

30%

53%

*83% of respondents have NOT completed a
S.M.A.R.T. Start
Assessment, identifying an opportunity in the future.

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q14 – Rate each of the following aspects of the Wellness Center:
Answered: 321	Skipped: 277
40.00%

35.00%

	34.28%	

32%

32%

30% 30%

31%

29%

24%

21%

19%

18%

15%

15%

14%

10%

8%

8%

6%

5%

1%

30.00%

25.00%

20.00%

15.00%

10.00%

5.00%

0.00%

Facility Cleanliness	Facility ambiance
/atmosphere

Equipment Availability and Variety

Equipment quality and modernity

62% - Top 2	39% - Top 2	23% - Top 2	20% - Top 2
 Excellent	 Great	 Good	 Fair	 Poor

Q15 – Have you hired a Personal trainer at UPCC since January 2024?
Answered: 325	Skipped: 273

78% responded “No”.
Most common theme of why:
No Need / Prefer to Train Independently (Approx. 115 mentions)
Prefer Group Classes Over Personal Training (Approx. 20–25 mentions)
Cost Concerns (Approx. 18-20 mentions)

Q16 – Rate your experience with the UPCC Personal Training team based on the following:
Answered: 68	Skipped: 530
80.00%

70.00%

66%

67%

63%

31%

18%

9%

9%

11%

9%	

6%

3%

1%

3% 3%

0%

6%

1%

0%

 

15%

20%

18%

24%

31%

43%

42%

60.00%

50.00%

40.00%

30.00%

20.00%

10.00%

0.00%

Punctuality	Ease of Scheduling Sessions

Program Design & Quality

Knowledge	Engagement

90% - Top 2

73% - Top 2

75% - Top 2	83% - Top 2	83% - Top 2

 Excellent	 Very Good	 Good	 Fair	 Poor

Q17 – Which Group fitness classes (if any) do you attend at UPCC Wellness Center? (Check all that apply)
Answered: 312	Skipped: 286

21%

16%
14%
13%
12%

9%
8%
8%

3%
2%

58%

Balance & Stretch Core & Stretch Total Body Strength
YOGA
Pilates Mat Barre & Beyond
Dancing through the Decades Water Worx ( AQUA )
Tai chi Qigong
None of the above

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q18 – Rate each of the following in terms of Group Fitness Classes at UPCC:
Answered: 284	Skipped: 314

70%

66%

51%

50%

43%

34%

30%

30%

26%

24%

22%

17%

19%

17%

14%14%

9%

8%

8%

5%

1%

3%

3% 3%

4%

0%

60%

50%

40%

30%

20%

10%

0%
Staff/Coach customer service and helpfulness

Communication of Classes, Events, and Clinics

Classroom Space	Variety of Classes	Quality of Instruction
6% Top 2	28% Top 2	80% Top 2

77% Top 2	58% Top 2

Excellent	 Great	 Good	 Fair	 Poor

Q19 – Are there any group fitness classes we do not currently offer that you would like us to add?
Please share your recommendations.

Answered: 99
Skipped: 499

Q20 - What days are you most likely to attend Group Fitness Classes? (Check all that apply)
Answered: 308	Skipped: 290

54%

16%

13%

5%

4%

1%

35%

Weekday mornings Weekday afternoons Weekend mornings Weekend afternoons Weekday evenings
Weekend evenings
None of the above - I am not interested in Group Fitness Classes
0%	20%	40%	60%	80%	100%

Q21 – Do you use the UPCC Website/APP to reserve classes or other services at UPCC?
Answered: 308	Skipped: 290

44%

47%

9%

Yes

No

I am not familiar with the UPCC App

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q22 – What aspects of our Fitness Centre would you like to see improved or updated? (i.e. space, equipment, personnel, etc.)
Answered: 254	Skipped: 344
Key Themes
Expand the space/Build Bigger Facility (88 mentions)
Update/Replace Outdated Equipment (74 mentions)
Strong demand for modernized cardio and strength equipment, new spin bikes, reformer Pilates machines, and more functional training tools. Many comment that equipment is old, worn or limited.
Maintenance Issues (41 mentions)
Concerns about worn carpets, ceiling leaks, HVAC issues, outdated flooring and general upkeep. Respondents feel facility shows its age and needs maintenance improvements.
More Class Times (38 mentions)
Requests for more afternoon and evening classes, more frequents sessions of popular classes and better scheduling for working members. Classes fill up quickly due to small class sizes from the space available.
More Variety of Classes (33 mentions)
Desire for new offerings such as spin, HIIT, Pilates reformer, tai chi, Zumba, balance classes, golf/tennis mobility, dance and athletic focuses classes.

Q23 – What do you enjoy most about the Fitness and Wellness program at UPCC?
Answered: 222 Skipped: 376

Key Themes
Convenience/Location (70 mentions)
Respondents repeatedly note they love being able to walk to the fitness center, appreciate the proximity, and value the convenience of fitness on-site.
Staff Friendliness and Helpfulness (65 mentions)
One of the strongest positives: respondents praise staff as friendly, enthusiastic, patient, supportive and encouraging.
Variety of Classes (35 mentions)
Community/Social Interaction (25 mentions)
Health and Wellness Benefits (20 mentions)

Q24 – What changes would make the biggest positive impact to your Fitness and Wellness Experience at UPCC?
Answered: 228  Skipped: 370

Key Themes
More Space / Larger Facility / Expansion (158 mentions)
New / Updated / More Equipment (74 mentions)
More Classes / Class Availability / Weekend or Afternoon Classes (52 mentions)

Next Steps – Action Items for Fitness and Wellness
Invest in new and expanded Facility
Replace Equipment
Modern Technology
Athletic/Sport specific
Functional Training
Adaptive/Ergonomic
Pilates Reformer/Spin Space and Class Intro
Introduce Sport Specific Conditioning
Short Term Ambiance/Maintenance Investments
Carpet
Wall Art
Music
Lighting
Improved Communication of offerings & opportunities

UPCC Member Racquets Survey Overview
Launched: October 27, 2025
Purpose: Gather feedback on member participation and satisfaction with UPCC’s Racquet program and facilities.
Distributed to: 2,126 subscribed club emails
Responses: 312 completed surveys (15% response rate)
Demographics:

Full Golf Members	Racquets Members	Social Members
with Twilight Tennis/Pickleball Pass	Social Members
without a Twilight Tennis or Pickleball Pass	
128	83	56	18	

Full members who play racquet sports tended to be younger (42% under age 70) than Racquets members (27% under age 70).
Respondents who only play Pickleball were younger on average than those saying they only play Tennis. Pickleball participation is significantly weighted towards women, with women representing 68% of players. (Men are 32%)
Women slightly outnumber men among tennis players at 52%. (Men are 48%).
Racquets has shown an increase among newer members, accounting for 13% of the total new member respondents.
34% of respondents who joined within the last 3 years are Racquets members. They represent a younger demographic and a growth opportunity for UPCC.

Q9 – How would you rate the quality and condition of the courts you typically use?
Answered: 192	Skipped: 120

64%

96% Top 2

32%

4%

1%

0%

Excellent

Very Good

Good

Fair

Poor

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q10 – How satisfied are you with the available court amenities, such as seating, shade, and water stations?
Answered: 192	Skipped: 120

29%

72% Top 2 Box

44%

18%

9%

1%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q11 – What improvements, if any, would you like to see regarding the tennis or pickleball amenities? (e.g. shaded seating, fans, health drinks, gear,etc.)
Answered: 114 Skipped: 198

More Pickleball Courts
Shaded Seating/New Furniture
Lights on Pickleball Courts
Fans at Tennis Courts
Healthy Drink and Snack Offerings

Q12 – How easy is reserving a court using the JONAS reservation system?
Answered: 176	Skipped: 136

25%

59% - Top 2

35%

37%

3%

1%

Very Easy

Easy

Neither easy nor difficult

Difficult

Very Difficult

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q13 – Does the Pickleball system of court allocation meet your needs?
Answered: 145	Skipped: 167

Yes

No (please specify why)

65% of respondents answered “yes”.
Of the 35% who answered “no” the common theme was the lack of court availability in season.

65%

35%

0%	20%	40%	60%	80%	100%

Q14 – Do you feel there are enough courts to support tennis demand?
Answered: 176	Skipped: 136

Q15 – Do you feel there are enough courts to support pickleball demand?
Answered: 170	Skipped: 142

Yes

No

Unsure

Yes

26%

42%

32%

No

Unsure

66%

5%

29%

0%	20%	40%	60%	80%	100%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q16 – How would you rate the racquets reception area experience?
Answered: 189	Skipped: 123

17%

46% Top 2

29%

28%

16%

6%

4%

Excellent

Very Good

Good

Fair

Poor

N/A

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q17 – How would you rate the racquets staff’s approachability and knowledge?
Answered: 186	Skipped: 126

79% Top 2

Q18 – Have you attended any racquet-related events in the past year?
Answered: 187	Skipped: 125

78% of respondents have attended a Racquets event in the past year.
Of the 22% who have not, their reasons included a general lack of interest, timing constraints, and travel.

Yes

78%

22%

No (please specify why)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%  100%

Q19 – How satisfied are you with tennis events?
Answered: 140	Skipped: 172

Q20 – How satisfied are you with pickleball events?
Answered: 133	Skipped: 179

75% Top 2	77% Top 2

Q21 – If you have experienced any dissatisfaction with tennis or pickleball events, please share your feedback and suggestions for improvement.
Answered: 41 Skipped: 271

Need for More Events / More Variety — 12 mentions
Event Timing Issues (Evenings & Weekends Needed) — 9 mentions
Level of Play / Rating System— 9 mentions
Need for More Social Atmosphere (Food, Drinks, Atmosphere) — 7 mentions
Requests include:
Bar cart / BYOB
Social environment with drinks/snacks
Seating areas for gathering

Q22 – What kinds of events would you like to see more of (e.g., round robins, tournaments, themes, mixers, demos, guest speakers, camps, inter-club play?)
Answered: 77 Skipped: 235

Round Robins — 31 mentions
Mixers / Social Events — 29 mentions
Camps (General, Multi-Day, or Level-Based)
— 18 mentions
Inter-Club Play — 13 mentions
Tournaments — 11 mentions
Demos / Guest Speakers / Exhibitions — 11 mentions

Q24 – Do you feel well informed of upcoming racquets events?
Answered: 142 Skipped: 170

96% of respondents responded “Yes”.
When asked about their preferred communication outlet in Q25, overwhelmingly 75% of respondents answered with email.
The next most popular category was “Other” where respondents shared, they enjoyed TeamReach or the UPCC app.

Email

Website

Posters

Other (please specify)

75%

8%

6%

11%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q27 – How would you rate the quality of tennis instruction?
Answered: 159	Skipped: 153

Q28 – How would you rate the quality of pickleball instruction?
Answered: 147	Skipped: 165

84% of respondents shared that they have taken lessons or clinics in the last year.

85% Top 2	73% Top 2

Q29 – Are there enough lesson and clinic options available to meet your needs?
Answered: 152	Skipped: 160

Yes

No (please specify why)

For the 27% of those who responded “no”, the main request was for more total clinic offerings. (17 mentions)

73%

27%

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q30 – Are there enough group or team play options available to meet your needs?
Answered: 168	Skipped: 144

71%

29%

71% of respondents were satisfied with group or team play options.
Yes

For those that answered “no”, common responses included:
Overcrowding or court shortages for pickleball players. (7 mentions)
More times available for late morning, early afternoon. (7 mentions)
Struggling to organize group or team play. (8 responses)

No (please specify why)

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q31 – Does your racquets membership offer you programs, events and services that interest you?
Answered: 162	Skipped: 150

Of the 16% of respondents who expressed dissatisfaction with the Racquets program, open-ended responses revealed:
A desire for clinics and camps. (7 mentions)
Help forming groups that play in off peak hours such as evening, or weekends. (4 mentions)

Yes

No (please share where we can improve)

84%

16%

0%	20%	40%	60%	80%	100%

Q32 – Overall, how satisfied are you with your racquet sports experience at the club?
Answered: 175	Skipped: 137

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied	5%

Very dissatisfied	1%

17%

37%

40%

77% of respondents were Satisfied or Very Satisfied with the Racquets sport experience at UPCC.
Opportunity to bring more of the membership into the “Very Satisfied” category.

0%	10%	20%	30%	40%	50%	60%	70%	80%	90%	100%

Q33 – Do you feel that the racquets community is an inviting, inclusive environment?
Answered: 169	Skipped: 143

Although 76% of respondents feel the community is inviting, the remaining 24% pointed to several areas for improvement:
Difficulty finding groups to play with (17 mentions)
Interest in more structured mixers to bring players together (6 mentions)
Challenges faced by new members and beginners when trying to integrate (5 mentions)

Yes

76%

24%

No (Please share any suggestions for improvement.)

0%	20%	40%	60%	80%	100%

Q34 – What do you enjoy most about the racquets program?
Answered: 119	Skipped: 193

Overall Insight
The racquets program is highly valued by members, driven by three major strengths:
Exceptional pros
A friendly social atmosphere
Top quality facilities

Q35 – What changes would make the biggest positive impact to your racquets experience at the club?
Answered: 107	Skipped: 205

Overall Insight
The biggest positive impact to the racquets experience would come from more pickleball courts. (28 mentions)
There is a desire for more social events through mixers and themed events. (10 mentions)
Respondents are requesting even more clinics. (10 mentions)

Next Steps – Action Items for Racquets

Enhanced Focus on Growing the Program
Hire an additional Tennis Pro
Adding evening and weekend availability for lessons and clinics
Summer 2026 - Junior Camp for Tennis
Fall/Winter 2026 – Adding an afterschool Junior Racquets Program

Facilities and Amenities
More pickleball courts
New furniture
Healthy Drink and Snack offerings